Before a public utility can raise its rates, it must file an application with the Commission. The utility provides detailed information and proposals on its rate increase request.

1. The utility requests a conventional rate case application form at Application to Increase Water and/or Sewer Rates.


2. Commission staff emails the utility an Excel application file, preloaded with historical data from the utility’s PSC Annual Reports.


3. Utility staff, or a consultant hired by the utility, completes the application and submits the Excel file to the PSC using the Electronic Records Filing System (ERF).


4. Commission staff receives the application and assigns a Docket ID that is unique to the rate case.


5. ​ In order to receive notifications of official correspondence, the utility and its consultants must subscribe to the Docket ID or Utility ID. Please note that notifications of filings of all official correspondence is provided through ERF. To subscribe to a docket, go to ERF, and complete the EZ Subscription. For additional help subscribing, go to Subscribing to Dockets.

What are the steps for processing a CRC?

The process for processing a conventional rate case includes the following steps. Please note that water rate cases are typically undisputed and decided by the Administrator of the Division of Water Utility Regulation & Analysis (DWURA). The process below pertains only to rate cases that are undisputed and delegated to the Division Administrator.

1. Commission staff screens the application for completeness.


2. The PSC issues a Notice of Proceeding.


3. Commission staff initiates review of application and develops proposed exhibits for both the revenue requirement and cost of service/rate design. In analyzing the utility’s information, Commission staff develops additional information and proposals for the Commission to consider.


4. Commission staff submits its proposals as exhibits on ERF for review by the utility.


• Utility informs Commission staff of any disputed issues. If there are none, the case continues as a delegated case that does not go to the full Commission for decision, but is delegated to the Administrator of DWURA.


5. The utility provides customer notification as required by Wis. Admin. Code § PSC 2.10.


6. The PSC issues a Notice of Hearing and holds a public hearing.​


• Generally the hearing takes place over the telephone during normal business hours. More complicated cases may require pre-hearings and are often held in Madison or sometimes in the community.


7. The public has opportunity to offer written comments during the Commission’s comment period on the case. Commissioners review the all the information collected in this process to determine if a rate increase is appropriate.


8. The Commission reviews all the information in the case record to determine if the proposed rate adjustment is appropriate and makes its final decision.


• The Commission issues a Final Decision authorizing the new rates.


9. Implementation of Rates


• Using ERF, the utility notifies the Commission of the effective date for implementation of new rates.


• Commission staff prepares and e-mails new rate sheets for the utility’s records.


• The effective date of a rate order is the date the utility begins applying the new rates. To avoid the need to prorate bills, the Commission recommends the utility choose the effective date coincident with the date it reads meters.


• ​Commission staff encourages the utility to solicit input from customers and municipal leaders early in the rate case process, including before submitting its application to the Commission. At a minimum, the utility should conduct its outreach before the Commission’s public hearing.

Once the appropriate level of revenues for the test year is determined, the next task is to provide a fair allocation of these dollars to ratepayers. The typical means of accomplishing this allocation is to conduct a Cost of Service Study (COSS). The principal reason for performing a COSS is the fact that the water system provides service to a number of different classes of customers who have different water use patterns and demands. Therefore, different customer classes have different conditions of service; an equitable rate structure must recognize these differences. PSC staff uses AWWA’s “Base-Extra Capacity” methodology to allocate costs. This method is described in detail in AWWA's M1 Principles of Water Rates, Fees, and Charges Manual

The PSC recognizes five primary customer classes for water service, including:

Residential customers includes single-family homes, duplexes, and individually-metered condominiums, apartment buildings, and mobile home parks.

Multifamily Residential customers includes master-metered multifamily dwelling units such as condominiums, apartment buildings, and mobile home parks.

Commercial customers includes business entities and institutions, except governmental entities, that provide goods or services. Churches and parochial schools are not governmental and are classified as commercial.

Industrial customers includes customers who are engaged in the manufacture or production of goods.

Public Authority customers includes any department, agency, or entity of local, state, or federal government, including public schools, colleges, and universities.

In addition, some utilities have chosen to establish a separate class for irrigation-only customers, which typically includes customers who have a separate meter for outdoor water use. This class is defined as follows:

Irrigation customers includes customers who have water service provided primarily for landscape irrigation. For the purpose of this schedule, landscape irrigation includes the use of water to sustain crops, lawns, or landscapes on any residential, multifamily residential, commercial, industrial, or public authority property, including water used for irrigating athletic fields, parks, and golf courses. Irrigation customers include those customers that have multiple meters installed on a single lateral for the purpose of measuring water that is not discharged to the sanitary sewer system. The utility shall classify each additional meter as an irrigation meter and treat each meter as a separate general service customer.

The final rate design step is developing rates that allow a utility to meet its revenue requirement and provide a fair distribution of the costs between customers based on the cost of providing service. There are several important criteria to keep in mind when designing rates. Rate development involves addressing multiple objectives and should result in a rate design that is practical, easily understood, has a clear, single interpretation, is based on the cost of providing service and meets the appropriate revenue requirement based on those costs, provides relatively stable revenues, avoids unnecessary rate shock, is not unduly discriminatory, and discourages wasteful use. Rate design issues are covered in depth in AWWA's M1 Principles of Water Rates, Fees, and Charges Manual.

The “test year” used in a conventional rate case refers to the calendar year over which the utility estimates its expenses and revenues for the purpose of setting rates. Rate case applications submitted prior to August 1 will use the current year as a test year, while applications submitted after August 1 will use the next calendar year as a test year. If a utility plans to include the cost of a major construction project in the revenue requirement for a given test year, construction must be completed and in service within that test year. These projects are considered “used and useful.” Projects not completed within the test year are not included in the revenue requirement and are not recoverable in rates. Even if an asset is not in service for the entire test year, a utility should estimate the depreciation, tax equivalent, operating expenses, and return for the major project for the full year. This practice ensures the revenue requirement reflects future annual expenses accurately.

In order to incorporate costs associated with a major construction project into rates, a utility needs to file a Conventional Rate Case (CRC). In developing the utility’s revenue requirement, Commission staff will consider the annual depreciation and tax equivalent, ongoing operating and maintenance expense, and reasonable return on investment associated with the newly constructed asset. A utility that is concerned about the rate shock associated with a major construction project can either file a Simplified Rate Case (SRC) to keep up with existing costs prior to filing a CRC that includes project-related costs, or phase its construction and apply for a Two Step Rate Case.

In order to incorporate costs associated with a major construction project into rates, a utility needs to file a Conventional Rate Case (CRC). If a utility intends to use Safe Drinking Water Loan Program (SDWLP) funds to help pay for its project, it is important to make sure all SDWLP requirements are met, including filing a rate increase with the PSC in a timely manner.  The DNR Environmental Loans webpage provides the following guidance:

1. A municipality planning to apply for SDWLP financial assistance should develop its proposed water rate changes while its engineering report is being developed.


2. SDWLP applications must be submitted by June 30 for the upcoming state fiscal year (SFY) funding cycle.


3. A municipal applicant should submit the proposed water rate changes to PSC in an application to increase rates no later than the September 15 following the SDWLP application submittal.


4. A copy of the PSC approved rate order must be submitted to the applicant's DNR project manager by the March 15 prior to execution of the Financial Assistance Agreement (FAA).


5. SDWLP loan closing – Sign the FAA by the June 30 following the calendar year in which funding was allocated

Formal filings that utilities make with the Commission, tariffs cover everything from the rates a customer pays for water service each month to what qualifications a customer must meet in order to take service under a given rate offering. Tariffs have the force and effect of contracts. As contracts, tariffs can be viewed as setting out the legal obligations of both parties – the customer’s and the utility’s. Tariffs are subject to review by the PSC, and in some instances, the courts.

A utility must file its tariff with the PSC. Tariffs on file with the PSC are available to the public for inspection on the PSC web site. Once in effect, a utility must charge a customer the tariffed rate. Per Wis. Stat. § 196.60, a utility cannot discriminate in the rates it charges customers. Tariff revision requires a hearing if the new tariff would diminish the level of service received by a customer under an existing tariff or have the effect of increasing charges to a customer for an existing service. A hearing is not required if the effect of the tariff would be to reduce rates, or if the utility is offering a new, optional tariffed service. However, the revised tariff would still be subject to PSC staff review.

 View Standard Water Tariff Language

 View Schedules X-1, X-2, X-3, X-4, and X-5

The manner in which a water utility applies the service charge in Schedule BW-1 (i.e. per month, per day, per project, per tank load, etc.) is at the discretion of the utility. However, once the utility determines the manner for doing so, it must be consistent in applying the charge. Commission staff recommends that the utility include this policy in its policy manual or service rules.

Provided they are included in the utility's current tarriffs, two rates could apply:

Standby water service:

Schedule Sws-1, Standby Water Service, allows the utility to apply a charge to each lot or equivalent parcel of land if water system facilities are available but the property is not connected, meaning that it is fronted by a water main. This rate is not applicable to land declared by the local municipality to be unbuildable. If the utility has Schedule Sws-1 in its authorized rates, each lot would be subject to the standby charge. Standby charges are not common.

Direct public fire protection charges:

Direct charges for public fire protection are applied to any customer receiving water service under the following tariff schedules: Mg-1, General Service – Metered; Ug-1, General Water Service – Unmetered; or Sg-1, Seasonal Service. Beginning in 2011, the Commission is eliminating Fd-1 and combining this tariff with F-1. While the Commission is in the process of phasing these tariffs out,some communities will still have them in their tariffs if they have not recently applied for a rate adjustment.

Direct public fire protection charges also apply to customers receiving service under Mgt-1 or Mz-1. While the Commission is in the process of phasing these tariffs out, they may still be in the tariffs for communities that have not applied recently to the Commission for a rate adjustment.

Under Wisconsin Statute § 196.03(3)(b)(2), a utility may request that direct public fire protection charges also apply to any person who is not a general service customer of the utility but owns land located in the city, village, or town and in an area in which the municipal utility has an obligation to provide water for public fire protection. Such parcels shall be billed at the ⅝-inch meter rate. This rate is not applicable to land declared by the local municipality as unbuildable. If the utility chooses to charge non-general service customers, Schedule F-1 will be amended to include such language.

If the cross connection program is being administered by water utility staff using water utility resources or by a utility-approved outside contractor, the expense of the program is a recoverable cost. If deemed reasonable by Commission staff during a CRC, these costs would be recovered through general service water rates at the time of the utility’s next water rate case. The water utility may not place a direct charge for inspections and program administration costs as a line item on water utility bills. Cross connection-related dollars expended prior to new general service water rates being approved by the PSC ordinarily would not be considered deferred and are thus not recoverable. Utilities may provide small items such as vacuum breakers or other backflow preventers for hose bibs to customers. It is the utility's decision as to whether it provides these items at no cost or for a small charge to the customer.