Internet Resources for Wisconsin Residents during Public Health Emergency
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PSC Internet & Phone Helpline - 608-267-3595
The PSC has established their Internet & Phone helpline for Wisconsin consumers. Please dial 608-267-3595 to speak with dedicated PSC staff or leave a voicemail.
Phone: 608-267-3595
Wisconsin Public WiFi Locations Map
This mapping tool displays public WiFi locations that have been self-reported by entities and indivuduals to the PSC. The map displays hundreds of locations where citizens can go to use WiFi when it is not available at home while also maintaining social distancing during the COVID-19 public health emergency.
New locations are being added as they become available. Charter and Comcast/Xfinity also have mapping tools displaying their own WiFi locations in Wisconsin communities.
Wisconsin Public WiFi Locations Map Website
Note: It is time to participate in the 2020 Census. While using internet access, please remember to respond to the Census online, by phone, or by mail. Visit wicount.wi.gov or 2020census.gov for more information.
Internet Service Provider Offers
Several Internet Service Providers (ISPs) are offering free or low-cost internet access options in response to the COVID-19 health emergency. These services are offered in the areas each ISP serves, or as otherwise described.
This listing will be updated as more information becomes available. This list is not guaranteed to be complete, or an endorsement for the companies listed. The PSC is not liable for inaccuracies. If you are aware of any additional programs, please
contact the PSC.
The maps below highlight the approximate coverage of each ISP listed in red.
24/7 Telcom & West Wisconsin Telcom Coop.
24-7 & West Wisconsin Telcom will offer free broadband and WiFi access for 60 days to households with K-12, college students or anyone who needs a broadband connection to work remotely. Must be a new Broadband customer to qualify and where 24-7 & West Wisconsin broadband is available.
24/7 & West Wisconsin Website Program Webpage
To enroll, call (715) 231-2000 or (888) 247-2035.
AirFiber
After May 15th, they will continue to work with customers to try to find ways to assist. Businesses can go on seasonal disconnect if they need to during this time. AirFiber has setup an outdoor public wifi hotspot at the Superior Public Library. They are currently adding more public hotspots and will update when complete.
AirFiber Website Phone: (715) 395-6150
AT&T
Automatically waiving home Internet data
overage charges for AT&T Internet customers through September 30. That
means new and existing AT&T FiberSM and AT&T Internet customers can
use unlimited data and won’t see overage charges on their home Internet bill
through September 30.
AT&T Website AT&T's COVID-19 Response Page Access from AT&T Program Page
Contact (800) 288-2020 for AT&T broadband, residential wireless, or small business services. Dial 611 from an AT&T device for wireless.
Astrea Connect
Deploying free community Wi-Fi hot spot locations in
several Wisconsin communities. For hot spot locations, click here.
Astrea Connect Website
Further questions can be directed to (800) 236-8434.
Baldwin LightStream
Will be extending its Tellecommute Package at 25 Mbps to customers that will be working from home or students completing online classes. They understand that there may be instances where customers find themselves facing financial difficulties so they will offer this package at no additional charge for 30 days.
Baldwin LightStream Website Notice Regarding COVID-19
Phone: (877) 684-3346
BEVCOMM
To support customers working from home, as well as school staff and students taking part in eLearning programs, BEVCOMM is offering:
A $9.95 broadband connection for eligible low-income families working from home and for students taking part in eLearning programs. Qualifications include: must be a new customer, qualify for Free School Lunch, or the Low-Income Heating Assistance Program. Some restrictions apply.
BEVCOMM Website BEVCOMM's COVID-19 Response
Bug Tussel Wireless
Bug Tussel Wireless Public Response to the Novel Coronavirus, known as COVID-19: Bug Tussel Wireless understands the important role played by internet providers in today's society. Given that many schools are switching to online classes we would like to ensure every student has access to a quality internet connection. To facilitate this, we have made our plans as affordable as possible and we have waived all upfront costs.
For all new customers affected by COVID-19, we will be waiving activation fees, as well as offering the following discounts:
- 8 MB & 12 MB plan for $25/Month for 90 days
- 25 MB plan for $40/Month for 90 days
- All installation fees will be deferred for 90 days
After the 90 day period, pricing will return to normal.
Bug Tussel Website
If you have any qusetions or would like to check availability please contact us at 833-BTUSSEL or (877) 227-0924.
Cirrinity/Wittenberg Telephone Company
Created free Wi-FI hotspots at their two office locations. These are meant for people to use from their car in the parking lot. Several other sites have been added at other locations in the rural Antigo area.
Cirrintiy/Wittenberg Telephone Company Website COVID-19 message from CEO
Phone: (715) 253-2111 (Wittenberg) and (715) 623-0558 (Antigo)
Hiawatha Broadband Communications (HBC)
HBC made the decision to extend their pledge to its customers and small businesses. This extension includes:
- Free broadband service to low-income households. Eligible households must have school-aged children enrolled in the free or reduced lunch program or the Telephone Assistance Plan (TAP).
- Maintaining free access to Community Wi-Fi hotspots. For a list of locations visit the HBC Website.
- Temporarily suspending disconnections of service due to failure to pay and waiving late fees for customers.
HBC Website
If you have any questions regarding the program, please call HBC at (888) 474-9995.
Mercury Network
In response the need for continuing education during the COVID-19 crisis, Mercury Network is making available a 60 day credit on new high-speed Internet service agreements for all K-12 and full-time college students.
This credit is available until further notice. Please be sure to mention the "Education Credit" when calling.
Mercury Network Website Phone: (920) 686-4800, Option 2
MHTC
For new customers that need to have access for a K-12 student, agree to a six month contract and receive six months at half price.
MHTC Website MHTC Website for Connecting Students Phone: (608) 437-5551