Broadband Frequently Asked Questions

The PSC ensures safe, reliable, affordable, and environmentally responsible utility services and equitable access to telecommunications and broadband services. The Wisconsin Broadband Office (WBO) is housed within the PSC and its mission is to make high performance broadband more accessible, resilient, competitive, and affordable in Wisconsin. The WBO serves as the leader and coordinator of broadband goals, data, and strategies across the state. Its vision is that all Wisconsinites have the information technology capacity needed to fully participate in society. 

Does the PSC regulate broadband and internet service providers? 

No, the PSC does not regulate broadband and internet service providers (including pricing), nor does it regulate cable TV or cellular phones and towers. 

How can I find the internet service providers available in my area? 

Internet service providers do not have territories and are not assigned to serve any specific addresses in the state. To find internet options in your area, please utilize the Wisconsin Broadband Map​

It is recommended that you confirm service availability and speed for a specific location or address by contacting the internet service provider directly. The accuracy of the Wisconsin Broadband Map is limited largely due to the census block reporting mechanism utilized by the Federal Communications Commission (FCC). 

Are there broadband expansion plans for my area? 

Because the PSC does not regulate internet service providers, the PSC is unable to provide statewide details on internet service providers expansion plans. The PSC ​does admi​nister the Broadband Expansion Grant Program. To see if internet providers in your area have received PSC funding for broadband expansion visit the Broadband Grant Footprint interactive map. 

I have a billing and/or contractual dispute with my internet service provider, can the PSC help? 

The Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP) is the state’s primary consumer protection agency. Learn more about DATCP’s Bureau of Consumer Protection​ or contact them at or (800) 422-7128. 

Have further questions or looking for other resources? 

Consumers may contact PSC Wisconsin Broadband Office for additional assistance. 

PSC Internet & Phone Helpline: 608-267-3595

Wisconsin Broadband Office: 

Visit the Broadband Consumer Resources page​ for more information.