Broadband Consumer Resources


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PSC Internet & Phone Helpline

The PSC has established their Internet & Phone helpline for Wisconsin consumers. Please dial (6​08) 267-3595 to speak with dedicated PSC staff or leave a voicemail.​​​

Wisconsin Internet Self-Report (WISER)​

Tell us about your broadband experience!  WISER is an internet​ survey and speed test that will be used to advise Wisconsin's broadband planning efforts. Everyone is encouraged to take the survey and help us create a better broadband map. You may take the survey multiple times to report on additional locations, connections, or to take an updated speed test.  WISER will serve as a long-standing tool to track broadband service over time. We are open to partnering with communities to make locally focused surveys using WISER as a guide. Contact us​ to learn more!

>take the survey

Affordable Connectivity Program (ACP)​

On December 31st, the FCC launched the Affordable Connectivity Program. This longer-term program was created by Congress in the Infrastructure and Jobs Act, and replaces the Emergency Broadband Benefit program. This investment in broadband affordability will help ensure households can afford the internet connections they need for work, school, health care and more.

The ACP provides a discount of up to $30 per month toward internet service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price.

The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household.

Enrollment in the ACP is now open for households with at least one member qualifying under any of the following criteria:

  • Has an income that is at or below 200% of the federal poverty guidelines;
  • Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline;
  • Participates in Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF, or Food Distribution Program on Indian Reservations;
  • Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision;
  • Received a Federal Pell Grant during the current award year; or
  • Meets the eligibility criteria for a participating provider's existing low-income program.

Visit the ACP website​ to apply.

As the FCC transitions to this new program, the over 9 million households fully enrolled in the Emergency Broadband Benefit Program as of December 31, 2021 will continue to receive their current monthly benefit until March 1, 2022.​

Need Help With the ACP?​

If you need to talk to someone about your eligibility or application status, call the ACP Support Center at (877) 384-2575 or write via email to ACPSupport@usac.org.​

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