Staff Reports

Water Fact Sheets

Resources

Water Utility Emergency Response Resources

Natural disasters such as tornados, flooding, and wildfires can affect utility operations, disrupt service, and threaten public health. Most utilities have emergency response plans in place for dealing with these disasters. However, few communities have the resources to handle large-scale emergencies on their own.

Utilities or communities affected by a disaster may be eligible for state or federal assistance in their response and recovery efforts. For more information, contact the following:


Wisconsin Emergency Management provides current information on the 2008 flooding, volunteer resources, flood response efforts, and news releases. Call the State Emergency 24-hour Hotline at (800) 943-0003 or (608) 242-3232.

Ready Wisconsin provides information on current events and is designed to educate and empower Wisconsinites to prepare for and respond to all kinds of emergencies including natural disasters and potential terrorist attacks.

Wisconsin Department of Natural Resources provides information on coping with flooding, protecting drinking water quality for both public and private water supplies, protecting property, and dam safety.

Wisconsin Department of Health and Family Services provides flooding health and safety tips.

Federal Emergency Management Agency provides information about declared federal disasters, temporary housing, flood insurance, and other financial resources.

Wisconsin Rural Water Association WRWA staff can assist in responding to disasters. WRWA maintains an emergency response trailer that contains supplies. For more information, contact WRWA's Emergency Response Field Coordinator at 715-344-5555.


The Wisconsin Water/Wastewater Agency Response Network (WisWARN) is a multijurisdictional mutual aid agreement that communities can use to share resources and personnel during a crisis. There is no cost to join WisWARN, and members are not obligated to respond to requests for assistance. For more information call 715-345-5266 or visit the following websites:

• WisWARN

• National WARN program

Water Bill Calculator

You may use the following program to run a comparison of quarterly customer bills for either a single utility or multiple utilities in the class or county you specify. The tool allows users to specify customer class, volume used, and meter size.

Water Bill Calculator
Wisconsin Water Rates Dashboard

As part of a collaborative, nationwide project, the Environmental Finance Center at the University of North Carolina, Chapel Hill worked with the PSC to construct a residential water rates dashboard for Wisconsin.  This dashboard is part of the Smart Management for Small Water Systems project of the Environmental Finance Center Network (EFCN). The EFCN is composed of numerous Environmental Finance Centers located around the country. 

This interactive Rates Dashboard is designed to assist utility managers, finance directors, Board members, state and local officials, reporters, and customers in comparing their residential water rates with utilities of varying characteristics, including system size, customer base demographics, and geographic location. Rates data for this dashboard are drawn from the PSC’s tariff database and are based on general service charges; they do not include fire protection charges. The dashboard includes residential drinking water rate structures effective as of September 30, 2015 and does not reflect any rate changes since that time.

To link to the dashboard, as well as a video tutorial, visit UNC’s EFCN by clicking below:

Wisconsin Rates Dashboard

Communicating with Customers

As the cost of providing water service and thus water bills continue to rise, it is increasingly challenging for a utility to communicate the value of water to its customers. Fortunately, several organizations have toolkits and resources on this topic available for utility use and customization.

The Value of Water Coalition

Financing Sustainable Water Communication Tools

Value of Water Video

Good Question: Why Are My Water Rates Going Up? Video

Municipal Utility Customer Information

Municipal Utility Customer Information Consent form is available here