Internet Resources for Wisconsin Residents during Public Health Emergency

​​​​​​​​​​​Traducción de Español​​ (Out-of-Date)​

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PSC Internet & Phone Helpline - 608-267-3595

The PSC has established their Internet & Phone helpline for Wisconsin consumers. Please dial 608-267-3595 to speak with dedicated PSC staff or leave a voicemail.

Phone: 608-267-3595​


CountyCoverageCover v1_0.pngEmergency Broadband Benefit Program​

Updated 4/30/2021 

Starting on May 12, 2021, providers participating in the Program can begin enrolling eligible households into the program to receive EBB-supported service. Households will also be able to check their eligibility directly by using the National Lifeline Eligibility Verifier (National Verifier) consumer portal available at www.GetEmergencyBroadband.org.

This federal benefit program is funded with $3.2 billion through the Consolidated Appropriations Act of 2021. The program offers temporary discounts of up to $50 per month ($75 on Tribal Land) off of eligible households' internet access bills. In some cases, low-income households can also get discounts on a laptop, desktop, or tablet computer. The broadband providers will receive the money directly for providing service to an eligible household. The program ends six months after the public health emergency or when the federal money is depleted. Participation by internet service providers is voluntary. 

Eligible households for the benefit include: 

• A household’s income must be at or below 135% of the Federal Poverty Guidelines for a household of that size 
​• At least one person in the household must receive benefits from one of the following federal assistance programs: Medicaid, Supplemental Nutrition Assistance Program (SNAP), FoodShare, Supplemental Security Income (SSI), Federal Public Housing Assistance, or Veterans and Survivors Pension Benefit
• At least one person in the household is in the free and reduced-price lunch program or the school breakfast program (including the Community Eligibility Provision)
• At least one person in the household has been laid off or furloughed since February 29, 2020 and the household has an income of less than $99,000 for single filers and $198,000 for joint filers 
• At least one person in the household has received a Federal Pell Grant in the current award year; or at least one person in the household can participate in their broadband provider’s existing low-income or COVID–19 program. 
• If a household is located on Tribal lands, it is eligible if at least one person in the household participates in Bureau of Indian Affairs general assistance, Tribally administered Temporary Assistance for Needy Families, Head Start (only those households meeting its income qualifying standard), or the Food Distribution Program on Indian Reservations. 

P​a​rticipating Providers in Wisconsin​

FCC Emergency Broadband Benefit Website​

More Information for Providers​

Cons​umer Fact Sheet​

One-Page Info Sheet

Emergency Broadband Informat​ional Overview (Presented Tuesday, March 16th)  Recording (Requires Registration)  Slides​​

Emergency Broadband Information for Schools, Libraries and Nonprofits​ (Presented Friday, March 19th)  Recordng (Requires Registration)  Slides


CountyCoverageCover v1_0.pngWisconsin Public WiFi Locations Map

This mapping tool displays public WiFi locations that have been self-reported by entities and indivuduals to the PSC. The map displays hundreds of locations where citizens can go to use WiFi when it is not available at home while also maintaining social distancing during the COVID-19 public health emergency.

New locations are being added as they become available. Charter​ and Comcast/Xfinity also have mapping tools displaying their own WiFi locations in Wisconsin communities.

Wisconsin Public WiFi Locations Map Website​


Internet Service Provider Offers

Several Internet Service Providers (ISPs) are offering free or low-cost internet access options in response to the COVID-19 health emergency. These services are offered in the areas each ISP serves, or as otherwise described.

This listing will be updated as more information becomes available. This list is not guaranteed to be complete, or an endorsement for the companies listed. The PSC is not liable for inaccuracies. If you are aware of any additional programs, please contact the PSC.​

The maps below highlight the approximate coverage of each ISP listed in red.

CountyCoverageCover v1_0.png24/7 Telcom & West Wisconsin Telcom Coop.

24-7 & West Wisconsin Telcom will offer free broadband and WiFi access for 60 days to households with K-12, ​college students or anyone who needs a broadband connection to work remotely. Must be a new Broadband customer to qualify and where 24-7 & West Wisconsin broadband is available.

24/7 & West Wisconsin Website    Program Webpage​

To enroll, call (715) 231-2000 or (888) 247-2035.


CountyCoverageCover v1_0.pngAT&T

​Automatically waiving home Internet data overage charges for AT&T Internet customers through June 30, 2021. That means new and existing AT&T FiberSM and AT&T Internet customers can use unlimited data and won’t see overage charges on their home Internet bill through June 30, 2021.​

AT&T Website    AT&T's COVID-19 Response Page​​​    Access from AT&T Program Page​

Contact (800) 288-2020 for AT&T broadband, residential wireless, or small business services. Dial 611 from an AT&T device for wireless.

CountyCoverageCover v1_0.pngBug Tussel Wireless

To help with the challenges facing school systems during the pandemic, Bug Tussel is offering a 30% discount for the 2020-2021 school year.

- Plans are free of data limits and speed throttling.

- Existing customers qualify.

- Additional discounts available for educators.

Bug Tussel Website

If you have any qusetions or would like to check availability please contact us at 833-BTUSSEL or (877) 227-0924, or Chad.Luebke@BugTusselWireless.com​.​


CountyCoverageCover v1_0.pngCharter Communications

On September 21st, Charter announced that they are relaunching their free 60-Day Spectrum Internet & WiFi Offer to help connect new households with K-12 and College Students or Educators​

Charter Website    Press Release

Phone: (855) 243-8892​



CountyCoverageCover v1_0.pngCirrinity/Wittenberg Telephone Company

Created free Wi-FI hotspots at their two office locations. These are meant for people to use from their car in the parking lot. Several other sites have been added at other locations in the rural Antigo area.

Cirrintiy/Wittenberg Telephone Company Website    COVID-19 message from CEO​

Phone: (715) 253-2111 (Wittenberg) and (715) 623-0558 (Antigo)



CountyCoverageCover v1_0.pngHiawatha Broadband Communications (HBC)

HBC made the decision to extend their pledge to its customers and small businesses. This extension includes:

- Free broadband service to low-income households. Eligible households must have school-aged children enrolled in the free or reduced lunch program or the Telephone Assistance Plan (TAP).

- Maintaining free access to Community Wi-Fi hotspots. For a list of locations visit the HBC Website.

- Temporarily suspending disconnections of service due to failure to pay and waiving late fees for customers.

HBC Website

If you have any questions regarding the program, please call HBC at (888) 474-9995.​

CountyCoverageCover v1_0.pngMercury Network

In response the need for continuing education during the COVID-19 crisis, Mercury Network is making available a 60 day credit on new high-speed Internet service agreements for all K-12 and full-time college students.

This credit is available until further notice. Please be sure to mention the "Education Credit" when calling.

Mercury Network Website    Phone: (920) 686-4800, Option 2



CountyCoverageCover v1_0.pngMHTC

For new customers that need to have access for a K-12 student, agree to a six month contract and receive six months at half price.

MHTC Web​site​    MHTC Website for Connecting Students    Phone: (608) 437-5551



CountyCoverageCover v1_0.pngVerizon

Starting July 1, customers who signed up for the Pledge will automatically be enrolled in Verison's Stay Connected repayment program to provide options to stay connected.​

Verizon Website    Verizon's Response: COVID-19

Annoncement from Verizon

Residential & Small Business Announcement from Verizon

Verizon Helps Eliminate Worry for Customers During Time of Great Need​


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WiConnect Wireless

Offering free installation ($150 dollar discount) for customers with kids without internet.

WiConnect Website

Phone: (608) 524-1579​


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​​Additional Internet Resources​


human-I-T

Through human-I-T, access Sprint 4G LTE wireless service with a WIFI hotspot, provided by Mobile Citizen. Speed varies with tower coverage. No data limitations.

human-I-T​ We​bsite

Program Website


PCs for People

Through PCs for People, access Sprint 4G LTE wireless service with a WIFI hotspot, provided by Mobile Beacon. Speed varies with tower coverage. No data limitations. $15 per month plus initial $80 purchase cost of modem.

PCs for People Website

Program Website



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