The PSC is composed of three, full-time Commissioners that have oversight of all staff-related activities. The Commissioners' Office houses the Commissioners, their Executive Assistants, Chief Legal Counsel, Communications and Legislative Director, the Secretary to the Commission and executive support staff.
PSC staff consists of auditors, accountants, engineers, rate analysts, attorneys, planners, research analysts, economists, consumer analysts, consumer specialists, court reporters and paraprofessional and administrative support personnel. These experts work in an advisory role to the Commissioners and are housed in each of the following divisions:
Division of Business & Program Management
Administrator: Theresa Elliott
Deputy Administrator: Kristi Nieto
The Division of Business & Program Management (DBPM) provides the day-to-day business operations of the PSC, as well as oversight and administration of all non-regulatory programs housed at the Commission. Within the division are five offices: Office of Employment Engagement, Office of Financial and Program Management, Office of Business and IT Services, Office of Energy Innovation and the Wisconsin Broadband Office. Business management activities provided by the division include human resources and personnel management, budget and financial management, information technology, staff development, space acquisition and facilities management, and grants administration. The Division provides oversight and leadership to the following non-regulatory programs at the PSC: Wisconsin Broadband Office, the Office of Energy Innovation (which include the State Energy Program and Focus on Energy) and the Universal Service Fund program.
Division of Energy Regulation
Administrator: Martin Day
The Division of Energy Regulation (DER) is responsible for supporting the mission of the Commission to assure safe, reliable and fair provision of electricity and natural gas for the customers of the utilities it regulates. DER conducts financial and engineering analyses; audits and investigates electric and natural gas utilities and utility holding companies; designs electric and natural gas rates; reviews applications for construction of transmission, electric, and natural gas utility infrastructure; conducts environmental reviews for all new construction; and oversees natural gas pipeline safety. In addition to electric and natural gas rate and tariff matters, the division provides economic and statistical analysis on the operations of investor-owned utilities.
Division of Regional Energy Markets
Administrator: Cindy Torstveit
The Division of Regional Energy Markets (DREM) ensures Wisconsin’s involvement in regional energy issues. DREM staff focus on the intersection of reliability and affordability on a regional and sometimes national scale on behalf of Wisconsin ratepayers and utilities. DREM advises the Commission on wholesale energy market issues and interactions with the Federal Energy Regulatory Commission, Midcontinent Independent System Operator, Inc. (MISO), the Organization of MISO States, and other regional transmission organizations.
Division of Water, Telecommunications & Consumer Affairs
The Division of Water, Telecommunications and Consumer Affairs (DWTCA) houses three distinct Commission programs. The Water team designs water rates and reviews utility applications for the construction of water infrastructure. The Consumer Affairs team investigates consumer complaints related to utility service, coordinates outreach and education for utility staff and customers, and operates the agency’s contact center. The Telecommunications program certifies new providers, handles Lifeline issues, verifies provider eligibility for Universal Service Funds, monitors telephone numbering resources and reviews P2P issues such as number portability.
Office of General Counsel
Administrator: Cynthia Smith, Chief Legal Counsel
The Office of General Counsel (OGC) provides legal representation to the Commission on all matters under the agency’s jurisdiction. It advises the Commission on the substantive and procedural requirements of the statutes and administrative rules applicable to Commission proceedings and investigation; represents the agency before state and federal courts; assists in drafting Commission memoranda and decisions; and leads and coordinates the Commission’s rulemakings.