During construction season and inclement weather conditions, telecommunications companies often experience an increase in telephone service interruptions.  At these times, and others, prompt, within 24 hours, reporting of service interruptions is important to help keep your customers and the Public Service Commission informed. ^[1]
 
Service interruptions may be faxed (608-266-3957) or phoned to PSC staff Murugan Kollengode (608-267-9138) or Judy Klug (608-267-1204).

When you experience a reportable service outage, please report it to the PSC as soon as possible, within 24 hours.  This information helps us to respond more effectively should we get inquiries.

A telecommunications utility is required^[2] to report promptly any specific occurrence or disruption of local and/or toll service for a time period in excess of one hour or impairing the utility’s ability to furnish service to a substantial number of customers.^[3]

A service interruption report to the PSC should contain the following:

• Utility name
• Utility contact person name and phone number
• Location of the interruption (by exchange or municipality, service territory and an estimated location, e.g. city of Mapleton at intersection of Main and Chestnut)
• Number of customers affected
• Date and time of the interruption
• Description of the occurrence (e.g. cable cut affecting local, toll, 911 service, etc.)
• Restoration steps being taken by the utility
• Date and time of restoration (either actual or estimated)