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Utility Training - Billing and Arrears
Adjustment of Bills
How should the utility bill for leaks when the customer was not aware of the leak?
How should the utility bill a customer when there is a discrepancy between the base meter and the remote register?
What is the time limit for back-billing an under-billed customer and refunding an over-billed customer?
Arrears
When a utility notices high water consumption at a property, what should the utility do?
What are my responsibilities of an open records request of a customer’s billing records?
How should the utility collect arrears when a delinquent customer sells his or her property?
Can the utility forgive or forgo a late payment charge (LPC) on a delinquent water bill?
How should the utility apply a partial payment of the water bill?
Landlord - Tenant
Can a landlord, as a condition of a lease, require a tenant to maintain water service until the lease is complete?
Other
What are the utility’s options for offering customers electronic payment or payment via credit card?
How can the utility adjust its billing period, either for one period or on an ongoing basis?
What charges can the utility apply to new construction that is vacant and not yet receiving water service?
Can a radio read be used for a final reading on an account?