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Moratorium for Heating Season Coming to an End

Consumers encouraged to manage heating bills

The Public Service Commission of Wisconsin advises consumers to contact their local utility company if they have fallen behind in their utility payments for the 2011-2012 winter season. Utility service may be disconnected on or after April 16, 2012 if energy bills have not been paid or a payment plan has not been arranged with the utility.

Contact information for the five largest investor-owned utilities in Wisconsin is as follows:

Alliant Energy     800-255-4269
Madison Gas & Electric Co.    608-252-7144
We Energies    800-842-4565
Wisconsin Public Service Corporation    800-450-7260
Xcel Energy    800-895-4999

To provide health and safety protections during Wisconsin’s winters, PSC rules prohibit utilities
from disconnecting consumers between November 1 and April 15. Customers who have contacted their utility and cannot reach a payment agreement should contact:

Public Service Commission Consumer Affairs
Toll free: 800-225-7729
Madison area: 608-266-2001

Utility companies must inform customers before discontinuing service. For more information about utility disconnections, see the PSC’s Utility Disconnections brochure.

The PSC strongly encourages consumers to be cautious when using alternative heat sources, such as electric space heaters. These devices are not designed or intended to be used as a primary heating source. If left unattended or around children, the heaters can be very dangerous.

Consumers who may need assistance in paying their heating bills can contact Home Energy Plus, which provides information on the state’s energy assistance programs. To find out if you qualify for the Wisconsin Home Energy Assistance Program, call 1- 866-HEATWIS (432-8947) or visit