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Consumer Information

     
   
Energy Assistance

Wisconsin utility customers have seen their bills increase over the last couple years.  No family should have to choose between paying the utility bill and paying for other necessities.  There is help available to income eligible customers who need assistance.

The Wisconsin Department of Administration’s Division of Energy Services provides services to Wisconsin qualified residential households with energy assistance and weatherization needs.

For more information call 1-866-HEATWIS (432-8947) or visit http://homeenergyplus.wi.gov.

Reduce Energy Consumption
Focus on Energy, the state’s picture of paper US currency energy-efficiency program is available to help customers make simple changes around the home so they can stay warm during the heating season and cool during the warmer months, while reducing energy usage.

One way Focus on Energy helps consumers reduce their energy use is by providing home energy audits.  Energy audits are important because they help consumers identify ways to make their homes more efficient.  Homeowners who implement the suggested changes not only experience lower utility bills and reduced energy demand, but have a more comfortable home.  Customers may also be eligible for cash rebates if they implement the recommendations from the audit.

For more information about Wisconsin’s Focus on Energy programs,
please call 1-800-762-7077 or visit http://focusonenergy.com.


Contact your Utility for Payment Agreements
Consumers who are having trouble paying their energy bills and would like to schedule a payment agreement should call their local utility directly.  The phone numbers for the largest utilities in Wisconsin are listed below.  If a customer cannot reach an agreement with their utility, they may contact the PSC consumer affairs department for assistance in negotiating a reasonable agreement.  Consumers can also work with their utility to be set up on a budget bill-pay program.  This allows the customer to pay a set amount each month during the year.  For more information, please contact your utility or call the PSC at 608-266-2001 or 1-800-225-7729.

  • Alliant Energy, 800-862-6222
  • Madison Gas & Electric, 608-252-7144
  • Superior Water, Light & Power Company, 715-395-6201
  • We Energies  800-842-4565
  • Wisconsin Public Service Corporation, 800-450-7260
  • Xcel Energy, 800-895-4999

Utility Disconnections
Wisconsin law states that if the utility service directly or indirectly affects the primary heat source of the home, consumers cannot be disconnected during the heating moratorium period from November 1 to April 15.  Customers whose service is disconnected as of November 1st may have to make arrangements with their local utility to pay outstanding bills in order to have their service restored. If a consumer has not made an arrangement to pay an outstanding bill, the utility is not required to provide service until a payment arrangement has been established.

For more information about disconnections, please see the PSC’s Utility Disconnections brochure pdf document (83 kb).