Public Service Commission of Wisconsin

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Frequently asked Questions (FAQ's)

General
	What is the interest rate on customer deposits? The utility wants a deposit because I filed bankruptcy. Am I exempt if I am low-income? How Can I Get Off Telemarketing Lists? Can the Utility Back-Bill Me for a Service because of a Defective Meter? What is and is not Regulated by the PSC?

Natural Gas and Electric Industry FAQ's
	My gas or electric utility is taking me to small claims court. What should I do? What if my gas or electric utility asks for a deposit? Questions Related to Utility Rates How are utility rates determined? How often do Wisconsin utilities adjust their rates? Does the PSC grant every request for rate increase made by utilities? What do my utility bills actually pay for? How do Wisconsin utility rates compare to other states? What is a utility�s authorized �rate of return�? Do my utility bills pay the company CEO�s salary and bonuses? When demand for electricity falls and sales decline, shouldn�t my rates also go down? Why aren�t utility rates more closely tied to the rate of inflation? If I�m unhappy with my electric utility, can I choose a different provider? What can the PSC do about my high natural gas bills? Why Do Natural Gas Rates Change? If I am using less energy, how come utility rates are not coming down?

Water and Sewer FAQ's
	How should the utility bill when there is a discrepancy between the base meter reading and the remote register? Can a utility forgive or forgo a Late Payment Charge (LPC) on a delinquent water bill ? Can a utility disconnect a customer for nonpayment of �non-utility� arrears? Does the PSC have jurisdiction over damages resulting from sewer backups? Does the PSC regulate sewer utilities? Are there Sewer Credits on Lawn Sprinkling and Other Water Uses? What if my water utility asks for a deposit?

Telecommunications FAQ's
	What is the Police and Fire Protection charge on my telephone bill? Does the Commission regulate all issues related to telecommunications? My kids ran up my phone bill. How can I prevent this from happening again? I accidentally connected to my internet service provider (ISP) using a long distance telephone number and I have a large bill. Am I responsible for the charges? What are the different custom calling features? What are my options for directory assistance? What is VoIP Service and what do I need to know about it? Can I keep my existing telephone number if I switch to another telephone company or if I move to another address? Does the PSC regulate the price of local telephone service?