• About Us
  • Organization
  • Location & Directions
    • Map
    • Building & Parking
  • Commissioners
  • Organizational Chart
  • History of the PSC
  • Mission / Vision
  • Contact Us
  • General Contact Info
  • Staff Directory
  • Contact Staff by Issue
  • Employment Opportunities
  • Agency Reports
    • Biennial Budget
    • Biennial Report
    • Purchasing Activity
  • Terms & Conditiions
• Library
  • Legal
  • Adm Code
  • Court Decisions
  • Statutes
  • Publications
  • Electric
  • Natural Gas
  • Telecommunication
  • Water
  • Reference Materials
  • Utility Provider Information
  • Glossary, Acronyms, & Terms
  • Uniform System of Accounts
  • Reports
    • Annual Reports
    • Commissioned Reports
    • Reports to Legislature
• In the News
• What's New
• Major Cases
  • Electric
  • Natural Gas
  • Telecommunications
• Press Releases
• Resources
• General Media Information
• Application Review Process
• How to Use ERF
• PSC Social Media Policy
• Event Calendar
• Federal Recovery Act
• Energy Efficiency
• Renewable Energy
• Smart Grid
  • Demonstration Grant
  • Investment Grant
  • Public Comments
  • Contact Information
• Broadband Deployment
• Water & wastewater Utilities
• Low Income Heating & Energy Assistance
• Contact Information
• Media
• Consumers
• Renewables
  • Renewable Energy Overview
  • Portfolio Standard & Resource Credit
  • RPS Compliance
  • RPS Facility Certification
  • RPS Eligible Technologies
  • Midwest Renewable Energy Tracking System
  • Wind Siting
  • Wind Siting Rules
  • Wind Siting Council
  • Renewable Construction Cases
  • Customer-Sited Distributed Generation
  • Net Metering & buy-back Tariffs
  • Advanced Renewable Tariffs
  • Distributed Generation Interconnection
  • Focus on Energy
  • Commission Initiatives
  • Wind on the Water
  • Solar Collaborative
  • Advanced Renewable Tariffs
• File With Us
  • File a Complaint
  • Public Comments
  • ERF
  • Annual Reports
  • PCAC
  • PWAC
  • Fall Reconnection Report
  • Electric Rates
  • Water Rates
  • Simplified Rate Case
•  

Consumer Information

• Complaints
  • File a Complaint
  • Tips for Resolving Your Complaint
  • What Happens After I File My Complaint
• Assistance Available to Customers
  • Energy Assistance
  • Financial Assistance
  • Lifeline / Link-up
  • TEPP
  • Poverty Level Guidelines
• Frequently Asked Questions
• Public Involvement
  • Major Cases
  • Electric
  • Natural Gas
  • Telecommunications
  • Public Comments
  • Public Involvement, Intervenor Status & Compensation
• Conservation
  • Water Conservation
  • Energy Conservation
  • Winter Energy Tips
  • Summer Energy Tips
  • Energy Efficiency
• Customer-Sited Electric Generating Facilities
• Resources and Reports
  • Deposits
  • Diggers Hotline
  • Publications
  • Consumer Tips
  • links
  • Rules
  • Administrative Code
  • Wisconsin Statutes
• Utility Rates
  • Electric
  • Tariffs
  • Bill Comparison
  • Natural Gas
  • Tariffs
  • Gas Rate Volatility
  • Telecommunications
  • Tariffs
  • What Rates are Regulated by the PSC
  • Water/Sewer
  • Tariffs
  • Bill Comparison
  • Utility Providers
    • Maps
    • Utility Look-up
    • Local Telephone Providers
•  

Commission rules require utilities to bill customers for all usage. This includes issuing backbills that result from inaccurate, interchanged or switched meters, underestimated meter readings, meters that haven't been read for long periods of time, or clerical errors. The utility is limited to backbilling for a period of two years. If a customer is unable to pay the entire backbilled amount, the utility is required to offer payment arrangements.