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•  

• Your complaint is assigned to a consumer specialist or analyst to review. 

 

• The specialist or analyst then forwards it to the utility for investigation. 

 

• A utility representative will contact you to discuss and attempt to resolve your concerns. 

 

• The utility representative will then provide a response to the PSC staff member detailing the result of their investigation and their contact with you. 

 

• The specialist or analyst will then contact you by telephone or letter regarding the resolution to your complaint.