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We will be a leader in the state and in the nation by facilitating,
promoting and ensuring the availability of affordable, reliable, environmentally sound and
safe utility services. |
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... The markets in which we conduct our business are utility service
markets. However, we do not provide electric, gas, sewer, steam, telecommunications
or water service; we regulate the provision of these services by others.
Our goal is that these services reflect and balance the needs and
expectations of customers. Our aim is to use our expertise to add
value to utility service through regulations, rules, orders, and other
actions so that all customers can depend on the availability of affordable,
reliable, environmentally sound, and safe services throughout Wisconsin.
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OUR VISION IS OF A WORLD WHERE:
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QUALITY is defined by customers’ needs; |
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COMMISSION EMPLOYEES are recognized for their contributions and
are empowered to use their skills and abilities to realize the vision in an innovative,
purposeful, team-oriented work environment. |
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INNOVATION is valued and encouraged as a means to fulfill customer
needs; |
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CUSTOMERS have knowledge of and access to a variety of services; |
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PRICES for utility services reflect a balance among value,
affordability, and costs; |
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TECHNOLOGY is state of the art, and makes wise use of limited
resources; |
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ENVIRONMENTAL PROTECTION is an integral part of everyone’s
responsibility for today’s customers and for future generations; |
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UTILITIES pursue their own visions consistent with the statutes
and the parameters established by the Commission; |
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FAIR RETURNis achieved by the utilities, spawning investment
in capital, personnel and processes to improve the services offered to the public; |
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COMPETITIVE MARKETS are allowed to develop and operate, provided
individual and aggregate customer protection is assured; and |
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FACILITATION is the Commission’s role in the interaction of
utilities and customers and setting standards and reasonable expectations to promote and
protect the public interest. |
TO MEET THIS VISION WE WILL:
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FOCUS on the "BIG PICTURE" in policy
development and long-range planning. We will develop clear standards
and expectations to accomplish this broad, long-term focus; |
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LISTEN and bring together
diverse voices and balance diverse perspectives; |
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FACILITATE by sometimes leading, sometimes
guiding, sometimes pushing and sometimes staying out of the way; |
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PROTECT the public and consumer interests,and simultaneously allow utilities to manage their businesses without
undue interference,enabling them to excel in serving their
customers; |
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ENCOURAGE INNOVATION, recognizing that this will
require taking risks and making mistakes; we believe innovative
solutions and new ideas can improve the future for all Wisconsin
citizens and businesses and, at the same time, protect the environment;
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RESPOND to the changing needs of the work place,
industry and society; we recognize the value of the lessons
of the past; however, we face many new challenges. We will be
flexible, open and adaptable. |
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