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About Us

    
 
   
PSC Organizational Chart

The Public Service Commission of Wisconsin (PSC) is an independent regulatory agency dedicated to serving the public interest. The agency is responsible for the regulation of Wisconsin public utilities, including those that are municipally-owned.

Typical types of utilities regulated include electric, natural gas, telephone, water, and combined water and sewer. More than 1,100 utilities are under the agency's jurisdiction. Most of these must obtain PSC approval before:

  • Setting new Rates
  • Issuing stocks or bonds
  • Undertaking major construction projects such as power plants, water wells, and transmission lines.

The PSC works to ensure that, in the absence of competition, adequate and reasonably priced service is provided to utility customers.

In Wisconsin, most activities of the 28 electric cooperatives are not under the jurisdiction of the PSC. Energy sources like fuel oil, propane, coal, natural gas and gasoline are not under the PSC’s jurisdiction. The PSC does not regulate cellular telephones or cable television services.

Commissioner's Office Gas & Energy Division Office of General Council Telecommunication's Division Division of Water Compliance and Consumer Affairs Division of Administrative Services

Commissioner's Office

The Commissioners' Office is comprised of the three Commissioners, Executive Assistant to the Chairperson, Executive Assistants to respective commissioners, the Secretary to the Commission, the Legislative Liaison, the Administrative Law Judge, Director of Governmental and Public Affairs and Public Information Officer as well as the Commissioners' support staff.

For more Information on the Chairperson and Commissioners go to:

PSC Commissioners

 

Natural Gas & Energy Division - Administrator: Robert Norcross

The Electric Division is responsible for all major aspects of the PSC regulation of electric and natural gas utilities. Please direct any questions you may have about the Electric Division to (608)266-5481. Please refer to our PSC Contact List for contact names and phone numbers for specific topics pertaining to the electric industry.

For more information go to:
 
Electric Industry
 
Natural Gas Industry

 

Telecommunications Division - Administrator: Chris Reader

The Telecommunications Division is responsible for regulating providers of telecommunications services subject to PSC jurisdiction within the mandates and direction of state law including Wisconsin's "Telecommunications Superhighway" legislation passed in 1994 and, more currently, the Federal Telecommunications Act of 1996.

Please direct any questions you may have about the Telecommunications Division to (608) 267-2893. Please refer to our PSC Contact List for contact names and phone numbers for specific topics pertaining to the telecommunications industry.

For more information go to Telecommunications Industry.

 

Division of Water, Compliance, and Consumer Affairs (DWCCA) - Administrator: John Schulze Jr.

The Division of Water, Compliance, and Consumer Affairs is responsible for the regulation of water and combined water and sewer public utilities in Wisconsin. The division offers assistance to all of the state's utilities in compliance with the statutes, code, and record keeping requirements and the development of consumer affairs policies. It also coordinates consumer information and resolution of consumer complaints.

Please direct any questions you may have about the Division of Water, Compliance and Consumer Affairs to (608) 266-3766. Please refer to our PSC Contact List for contact names and phone numbers for specific topics pertaining to the water industry and compliance and consumer affairs topics.

For more information go to:
 
Consumer Information

Consumer Complaint
 
Water Industry

 

General Counsel: Cynthia Smith
Deputy General Counsel: David Ludwig

The Office of General Counsel ("OGC") consists of the Commission's lawyers. The OGC provides all legal services to the agency. If you have any questions, please call us at (608) 266-1264 or e-mail Cynthia Smith.

 

Division of Administrative Services - Administrator: Sarah Klein

The Division of Administrative Services provides the agency's human resources, information technology resources and business management services. These services include:

  • administering employee training and development, recruitment, compensation, and benefits program, and coordinating the agency's affirmative action/equal employment opportunity and employee assistance programs

  • managing the PSC's technology, data and information, including data processing services management of computer hardware and software resources, and promotion of more efficient business practices through the deployment of information technology which supports the agency's strategic business objectives; and

  • budget development, revenue collection, intervenor financing coordination, facilities management and procurement.

Administrative Services also has a central Records Management staff to provide agency staff with printing, mail and case file services. The division also provides administrative support to the Office of the Commissioner of Railroads.

If you have any questions about the Division of Administrative Services call us at (608) 266-3587. Please refer to our PSC Contact List for contact names and phone numbers for specific areas in this division.